What is ONDC and why does it matter for my shop?

ONDC (Open Network for Digital Commerce) is India's government-backed open commerce network. Instead of locking your products inside one app like Amazon or Flipkart, ONDC lets you list ONCE and reach 50+ buyer apps — Paytm, PhonePe, Magicpin, Mystore — at the same time. You keep your customer data and brand.

What does Kaarobari cost a seller?

There is no monthly fee, no setup fee and no listing fee. Kaarobari charges a small 2% success fee only when an order is delivered — the lowest in the market (most platforms charge 3–5% plus ads). You earn first, we earn after. No card needed to start.

Which buyer apps will my products show up on?

Paytm, PhonePe, Magicpin, Mystore, Pincode (PhonePe Commerce), Tata Neu, Meesho, Snapdeal — and 40+ more buyer apps that join the ONDC network. You list once. Every app reads from the same ONDC catalog.

Can I sell on ONDC without GST?

You need ONE of two things: a GSTIN (upload your GST certificate), OR — if you are not GST-registered yet — a free GST enrolment number plus your Udyam certificate, which lets you sell within your state. We guide you through both during signup. See the full documents checklist on our Seller Documents page.

How long does the full setup take?

Most sellers go live in about 10 minutes: mobile + OTP, PAN + Aadhaar + bank details, GST or Udyam upload, first product. Upload your full catalog via CSV when you have time — orders start flowing the moment your first product is live.

What about returns, cancellations, and customer disputes?

ONDC has a built-in IGM (Issue & Grievance Management) protocol. We handle the dispute flow end-to-end on your behalf — buyer raises issue, we mediate, refund/replace per the terms you set during onboarding. Standard return windows apply (3–7 days for most categories).

Can I sell from one shop to all of India?

Yes — that is the whole point. List products with your shop's pincode. The delivery companies on the ONDC network handle pan-India delivery for you. You do not need separate accounts in each state.

What if I already use Shiprocket / Delhivery / a courier?

Keep using them. Kaarobari does not force you onto any delivery partner. We can arrange delivery for you, or you can deliver with the courier you already use — just enter the tracking (AWB) number in your dashboard and the buyer can follow the delivery.

Which documents do I need to start selling?

Just a few, and most sellers already have them: PAN card, Aadhaar (front + back), one bank proof (cancelled cheque / passbook / statement), and your GST certificate — or, if you are not GST-registered, a free GST enrolment number plus Udyam certificate. Food sellers also need an FSSAI licence. See the full checklist with official links at kaarobari.com/en/seller-documents.

Is this genuine? How can I trust Kaarobari?

A fair question — there is a lot of fraud out there. So check us yourself: Kaarobari is a service of NEXSOL INFOTECH PVT LTD (CIN U62099MR2026PTC474666, Dhule, Maharashtra), and we are a registered network participant on the Government of India’s ONDC initiative. There is no contract, nothing to pay before your first order, and you can close your account anytime with one message. Write to support@kaarobari.com — a real person replies, in Hindi or English.

Seller DocumentsChecklist · Updated August 2026

Documents you need to sell on ONDC

Selling on ONDC through Kaarobari needs just a few documents. Most sellers already have them. Here is the complete list — what each one is, who needs it, where to get it (official government sites only), how long it takes, and what it costs.

✓ Quick answer

Every seller needs: PAN card, Aadhaar (front + back) and one bank proof. Plus ONE of these two: your GST certificate (if you have GSTIN) OR a free GST enrolment number + Udyam certificate (if you don't). Food sellers also need an FSSAI licence. That's it.

Upload as JPG, PNG or PDF · max 5 MB each · all on your phone

Every seller needs these

Three things, no exceptions. Most people have all three already.

e-PAN free

PAN card

Your Permanent Account Number card — needed for tax records and payouts.

Where to get it: Instant e-PAN from the Income Tax portal (free, needs Aadhaar) or your existing card works.
Time: Already have it? 0 min. New e-PAN: ~10 minutes.
Official site: incometax.gov.in ↗

Free

Aadhaar card (front + back)

Identity proof. We store only the last 4 digits — never your full number.

Where to get it: Download your e-Aadhaar PDF from the UIDAI site with an OTP on your Aadhaar mobile.
Time: ~5 minutes
Official site: myaadhaar.uidai.gov.in ↗

Free

Bank proof — any ONE

Cancelled cheque, passbook first page, OR bank statement first page. This is where your money comes.

Where to get it: From your bank — or a photo of your passbook / cheque works.
Time: ~2 minutes

If you have GST registration

One more document — the certificate you already have.

Free

GST certificate

Your GST registration certificate (the one with your 15-character GSTIN).

Where to get it: Download from the GST portal: Services → User Services → View/Download Certificates.
Time: ~5 minutes
Official site: gst.gov.in ↗

If you do NOT have GST registration

No problem. Two free documents let you sell within your state.

Free (official portal)

Udyam certificate

Free MSME registration certificate. Also unlocks government schemes for your shop.

Where to get it: Register free on the official Udyam portal with Aadhaar + PAN. Beware of fake paid sites — the official one is free.
Time: ~15 minutes
Official site: udyamregistration.gov.in ↗

Free

GST enrolment number

A free number from the GST portal for sellers WITHOUT GST registration. Lets you sell online within your own state.

Where to get it: GST portal → e-Enrolment for unregistered persons. We guide you through it during signup.
Time: ~15 minutes
Official site: gst.gov.in ↗

If you sell food items

Packaged food, snacks, pickles, spices — the law needs one more licence.

From ₹100/year

FSSAI licence / registration

Food safety registration — required by law for anyone selling food items online.

Where to get it: Apply on the FoSCoS portal. Basic registration works for small sellers.
Time: 7–30 days (apply early!)
Official site: foscos.fssai.gov.in ↗

Documents ready? You are 10 minutes from your shop being online.

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