Refund & Returns Policy

1. Who is responsible

Kaarobari is an intermediary marketplace; the seller is the supplier of the goods and owes the statutory conditions and warranties under the Sale of Goods Act, 1930 (correct title, matching description, merchantable quality, fitness for purpose). This policy sets the common rules sellers on our Platform follow.

2. Return window

• Standard returns: within the seller's stated window, which is a minimum of 7 days from delivery.
• Defective, damaged, wrong, expired, spurious, or not-as-described goods: returnable regardless of the standard window (refusing such a return is an unfair trade practice under the Consumer Protection Act, 2019).
• Some items are non-returnable for hygiene, safety, or perishability reasons — these are clearly marked on the listing before purchase.

3. Return conditions

For standard returns, the item should be unused, in original condition and packaging, with proof of purchase. This condition does not apply to defective, wrong, or damaged goods.

4. Refund timelines (per RBI guidance)

We initiate approved refunds within 1–2 business days. Money reaches you on the original payment method within:

For failed transactions (money debited but order not placed), auto-reversal follows RBI turn-around times (UPI T+1, card T+5), with ₹100/day compensation for delays beyond the prescribed time, as applicable.

5. Refund mode

Refunds are made to the original payment instrument by default. For Cash on Delivery, to the bank account you provide.

6. Cancellations

• Before dispatch: full refund.
• After dispatch / partial cancellation: refund of the cancelled portion; delivery charges may be non-refundable where the shipment has already moved (clearly indicated at cancellation).

7. Return pickup & who bears the cost

• Delivery through an ONDC network delivery partner: return pickup is arranged through that delivery partner; for defective or wrong goods the seller bears the cost.
• Delivery by the seller's own team: the seller arranges and bears the return pickup for defective or wrong goods under the same rule.
• For change-of-mind returns within the standard window, return shipping treatment is shown on the listing.

8. Return-to-Origin (RTO)

If a delivery fails (buyer unavailable or refused) and the item is returned to the seller, any applicable RTO charge is borne as stated on the listing. We monitor RTO rates; sellers with persistently high RTO may see reduced visibility.

9. Damaged in transit

Report within 48 hours of delivery with photos. Verified transit damage is fully refunded or replaced at no cost to you.

10. Disputes

Unresolved refund or return issues go through our grievance process: Grievance Officer (Harshal Bhapkar, operations@nexsolinfotech.com, +91 9545372020 — complaints acknowledged within 24 hours, resolved within 7 days, 30-day outer limit) → the ONDC network's issue and grievance process → Consumer Disputes Redressal Commission / National Consumer Helpline (1915). Consumers keep all rights under the Consumer Protection Act, 2019.

11. Contact

operations@nexsolinfotech.com · Nexsol Infotech Private Limited, Plot No 34/35, Ashtavinayak Nagar, Deopur, Dhule, Maharashtra 424002.