Differential Treatment Disclosures
Version 1.0 · Effective 27 July 2026 · Published per ONDC Network Policy Chapter 2.4.6(b)
Published by Nexsol Infotech Private Limited, operating Kaarobari (kaarobari.com).
1. Differential treatment criteria
The following are objective, quantitative criteria that apply uniformly to every ONDC Buyer App that transacts with Kaarobari sellers. We do not differentiate transaction terms, settlement period, catalog, or pricing by Buyer App identity.
| Criterion | Measurement / Threshold |
|---|---|
| Buyer Finder Fee (BFF) | 3% of order value, quoted identically to every Buyer App (buyer_app_finder_fee_type: Percent, amount: 3.0) on /on_init, /on_status and /on_update. No Buyer-App-specific rate exists. Our internal ceiling for any future negotiated rate is 5%; any change will be published here before it takes effect. |
| Settlement timing to seller | Released after we receive the amount under the ONDC settlement process; currently reviewed and released manually. Identical for every Buyer App. |
| Catalog visibility | At the NP level, all seller catalogs are visible to all Buyer Apps. No Buyer-App-exclusive sub-catalogs, feature gates, or differential ranking. Individual sellers may opt out of specific Buyer Apps via their dashboard — this is a seller-initiated, Buyer-App-agnostic control offered uniformly to every seller, not a differential rule applied by Kaarobari. |
| Item pricing | Same MRP across all Buyer Apps. No Buyer-App-specific markup or discount. |
| Rate limiting | No Buyer-App-specific rate limit. The same per-IP request threshold applies uniformly to all inbound protocol traffic, for platform stability. |
2. Whitelisting requirements for Buyer Apps
None. We treat all ONDC Buyer Apps uniformly today. No Buyer App is required to enter a separate whitelist or commercial arrangement to transact with Kaarobari sellers beyond the standard ONDC Network Participant agreement.
3. Variation by category
These criteria do not vary by domain or category. Kaarobari currently operates a single retail category — Grocery (ONDC:RET10). If we expand to additional categories, this disclosure will be republished stating any category-specific criteria (or confirming there are none) before we go live in that category.
4. Operational SLAs (informational)
These are informational service-levels Kaarobari targets in the ordinary course. They are not commitments to any individual Buyer App and may evolve as the network matures.
- /search ACK p95 latency: under 500 ms
- Seller settlement: released after we receive the amount under the ONDC settlement process
- IGM (Issue & Grievance Management): 24-hour initial response, 5-day target final resolution
5. Settlement terms summary
Seller settlement is released by us after the Buyer App releases the order amount to us under the ONDC settlement process; at present each payout is reviewed and released manually. We deduct GST §52 TCS at 0.5% and Income-Tax §194-O TDS at 0.1% (5% floor where PAN is inoperative) on settlement at our side. A detailed Settlement Terms PDF — covering tax decomposition, gateway-fee passthrough, RSF 2.0 reconciliation cadence, and dispute timelines — will be cross-linked here once counsel-reviewed.
6. ONDC public registry
These disclosures will also be listed by ONDC on its public registry of network-participant disclosures at resources.ondc.org/disclosures. The on-registry copy is the canonical published version once approved.
7. Contact & feedback
Grievance Redressal Officer: Harshal Bhapkar · operations@nexsolinfotech.com · +91 9545372020
Buyer Apps and other Network Participants are invited to share feedback on this disclosure at ceo@nexsolinfotech.com. ONDC expects these disclosures to evolve with Network feedback; suggestions received will be considered for the next published version.